Return & Refund Policy

Last Updated: May 30, 2026

At Cyloria, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, please review our refund policy below.

Eligible Refund Requests

You may be eligible for a refund if:

• You received a damaged product.

• You received the wrong item.

• Your order was not delivered within 45 days from shipment.

• The item received is significantly different from the product description.

Refund requests must be submitted within 14 days of receiving your order.

Non-Refundable Situations

Refunds will not be issued if:

• You change your mind after receiving the product.

• The product has been used, damaged, or altered by the customer.

• An incorrect shipping address was provided during checkout.

• The tracking information confirms successful delivery.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

Include:

• Your order number

• Clear photos of the product

• A description of the issue

Refund Processing

Once approved, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Contact

For refund requests, please contact:

hello@cyloria.com