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Last Updated: May 30, 2026
At Cyloria, exchanges are only available in cases where a product arrives damaged, defective, or incorrect.
You may request an exchange if:
The wrong item was delivered.
The item arrived damaged.
The item arrived defective.
Please contact us within 7 days of receiving your order.
Provide:
Your order number
Photos showing the issue
A brief explanation
We do not offer exchanges for:
Change of mind
Incorrect product selection by the customer
Personal preferences
Minor color variations caused by screen settings
Once approved, we will arrange a replacement at no additional cost whenever possible.
For assistance, contact: